FAQ: About the Clinic

Stockley Clinic is a doctor-led medical aesthetics and skincare clinic located in Maidenhead. We specialise in evidence-based skin treatments and non-surgical aesthetic procedures, offering personalised treatment plans tailored to your unique skin concerns and goals.

Where are you located?

We’re conveniently located at 42 Broadway, Maidenhead SL6 1LU, in the heart of Maidenhead town centre.

What are your opening hours?

Please contact us at 01628 769 734 or visit our online booking system for current opening hours and availability.

Who leads the clinic?

Stockley Clinic is led by Dr Elizabeth Thorne, a practicing GP with over ten years of clinical experience in medical aesthetics. Our team also includes experienced skin specialists and nurse practitioners dedicated to providing exceptional care.

Booking & Consultations

How do I book an appointment?

You can book online through our website at BOOK HERE or call our reception team at 01628 769 734.

Do I need a consultation first?

Yes, we recommend starting with a consultation. During this appointment, our practitioners will assess your skin, discuss your concerns and goals, and create a personalised treatment plan. This ensures you receive the most appropriate and effective treatments for your needs.

What happens during a consultation?

Your consultation includes a thorough skin assessment, discussion of your skincare routine, evaluation of your concerns, and a comprehensive treatment plan tailored to your goals. We take time to listen and explain all available options without pressure.

How long does a consultation take?

Consultations typically last 15-20 minutes, giving us ample time to understand your needs and answer all your questions.

Can I have treatment on the same day as my consultation?

This depends on the treatment. Some treatments can be performed immediately following consultation, while others may require a separate appointment or preparation time. We’ll discuss this with you during your consultation.

Treatments

What treatments do you offer?

We offer a comprehensive range of treatments including:

Anti-wrinkle injections
Dermal fillers
Skin boosters (Profhilo and Polynucleotides)
Microneedling with radiofrequency (Dermaforce RF)
PRP (Platelet-Rich Plasma) for skin and hair
Medical-grade chemical peels (Alumier MD)
Advanced hydrating facials (Hydro2 Facial)
Skin tightening treatments
Advanced electrolysis and lesion removal
Bespoke clinical facials

Are your treatments suitable for all skin types?

Most of our treatments can be adapted for different skin types and tones. During your consultation, we’ll assess your specific skin type and recommend the most suitable treatments for you.

How do I know which treatment is right for me?

Our experienced practitioners will guide you during your consultation. We assess your skin condition, listen to your concerns, and recommend evidence-based treatments that will deliver the best results for your specific needs.

Are the treatments painful?

Most treatments involve minimal discomfort. We use various methods to ensure your comfort, including topical numbing creams where appropriate. Pain levels vary by treatment and individual tolerance, which we’ll discuss with you beforehand.

How long do treatments take?

Treatment duration varies depending on the procedure. Quick treatments like anti-wrinkle injections may take 15-30 minutes, while more comprehensive treatments like microneedling or facials can take 60-90 minutes.

Results & Aftercare

When will I see results?

Results timing varies by treatment:

Anti-wrinkle injections: 3-14 days
Dermal fillers: Immediate, with final results after 2 weeks
Skin boosters: Gradual improvement over 4-8 weeks
Microneedling: Progressive results over several weeks
Chemical peels: Visible improvement within 1-2 weeks

How long do results last?

Treatment longevity varies:

Anti-wrinkle injections: 3-4 months
Dermal fillers: 6-18 months depending on product and area
Skin boosters: 6-9 months
Microneedling: Several months with proper maintenance
Chemical peels: Results improve with a course of treatments

What aftercare is required?

Aftercare instructions are specific to each treatment and will be provided in detail following your procedure. Generally, this may include avoiding sun exposure, certain skincare products, exercise, or makeup for a specified period.

Will I need multiple sessions?

Some treatments deliver optimal results with a course of sessions. For example, microneedling and chemical peels often require 3-6 treatments for best results. We’ll discuss the recommended treatment plan during your consultation.

Safety & Qualifications

Are your practitioners qualified?

Yes, all our practitioners are fully qualified and experienced. Our clinic is doctor-led, and our team includes GMC-registered doctors, experienced skin specialists, and registered nurse practitioners with specialised training in medical aesthetics.

Are the treatments safe?

Safety is our top priority. We use only evidence-based, clinically proven treatments and products. All procedures are performed by qualified medical professionals following strict protocols and safety guidelines.

What are the potential side effects?

Side effects vary by treatment but are typically mild and temporary. Common effects may include redness, swelling, or mild bruising. We’ll discuss all potential risks and side effects during your consultation so you can make an informed decision.

Do you offer a patch test?

For certain treatments or if you have sensitive skin or allergies, we can arrange patch testing. Please discuss this during your consultation.

Costs & Payment

How much do treatments cost?

Treatment costs vary depending on the procedure and individual requirements. Please visit our treatments page or contact us for detailed pricing information.

Do you offer payment plans?

Please contact our reception team at 01628 769 734 to discuss payment options.

What payment methods do you accept?

We accept card payments securely via Stripe for bookings. Please contact us for more information about payment methods.

Do you offer packages or courses?

We offer treatment courses for procedures that benefit from multiple sessions. These will be discussed during your consultation as part of your personalised treatment plan.

Cancellations & Changes

What is your cancellation policy?

Please contact us at 01628 769 734 as soon as possible if you need to cancel or reschedule your appointment. We appreciate at least 24-48 hours’ notice to allow other patients the opportunity to book.

Can I reschedule my appointment?

Yes, we understand that plans change. Please contact us as early as possible, and we’ll do our best to find an alternative appointment time that suits you.

Getting Here

Is parking available?

Maidenhead town centre offers various parking options including street parking and public car parks within walking distance of the clinic. Please check local parking information before your visit.

Is the clinic accessible?

Our clinic is located at ground level. If you have specific accessibility requirements, please contact us in advance so we can ensure your visit is comfortable.

How do I find you?

We’re located at 42 Broadway in central Maidenhead. Detailed directions can be provided when you book, or you can use our address in your navigation system.

Additional Questions

Do you treat men as well as women?

Absolutely! Our treatments are suitable for all genders, and we welcome everyone seeking to improve their skin health and appearance.

What age groups do you treat?

We treat adults of all ages. Some treatments have minimum age requirements, which we’ll discuss during consultation.

Can I bring someone with me?

Yes, you’re welcome to bring a companion to your appointment for support.

Do you offer gift vouchers?

Please contact our reception team at 01628 769 734 to enquire about gift voucher availability.

How do I stay updated on your latest treatments and offers?

Follow us on Instagram and social media for skin care tips, wellness advice, and updates on our latest treatments and products.

Still have questions?

We’re here to help! Call us at 01628 769 734 or book a consultation through our website. Our friendly team will be happy to answer any additional questions you may have about our clinic and treatments.